What do you know about Travel Advisors?
Williams Travel Plus typically does not charge additional fees! There are no hidden costs or charges! That's why you don't pay us, our suppliers do! Our suppliers pay us commission from the prices you are already paying so we can provide these additional services to you!
We will handle all the research and bookings, provide a comprehensive plan and save significant time. We are trained professionals offering expertise in many fields to help will all travel needs. Let us reduce your stress and help avoid what could be costly booking mistakes.
Our Advisors are invested in your family's happiness, offering personalized attention, listening to your needs, and becoming a trusted resource throughout the travel process. We do not push you towards more expensive sales to make money. You make the decisions, we handle the details!
We have access to exclusive deals, promotions, and added values (like upgrades and credits) not always available to the public. Our connections with suppliers and destination representatives can unlock incredible experiences, perks, and surprises such as free excursions, bonus amenities and onboard credit!
We monitor advisories, required documentation, potential disruptions, and assist with rebooking and navigating issues like flight cancellations and insurance claims. You are never alone!
A travel advisor tailors your trip to you, not an algorithm. We take the time to understand your preferences, pace, budget, and travel style — then design an experience that fits your family perfectly. Every recommendation is intentional, thoughtful, and built around what matters most to you.
Costs
Q: Do you charge service fees?
A: Only in specific cases. We may charge a service fee for “Flight Only” bookings, since airlines no longer pay commissions on standalone tickets. For all other types of travel, service fees are not added unless clearly disclosed upfront.
Q: Do you charge hidden fees?
A: No. Williams Travel Plus is transparent about all service fees. If we charge a planning or booking fee, it will be disclosed to you before you confirm your reservation. Travel providers (like airlines, hotels, or cruise lines) may have their own fees or penalties, and we’ll share those with you at the time of booking. You’ll never be surprised by a fee from us.
Q: If you don’t charge me a fee, how does Williams Travel Plus get paid?
A: Great question! In most cases, travel suppliers—like airlines, cruise lines, hotels, and tour operators—pay us a commission for arranging your booking. This is standard industry practice and does not increase the price you pay.
Q: Are your prices the same as booking direct?
A: In most cases, yes. We quote vendor rates that are the same public prices you will find or cheaper! We have access to private deals and pricing that are only accessible when going through an agent. Occasionally, a mark‑up may apply to cover additional administrative or support costs, but this will always be disclosed before you confirm your reservation, which typically applies to "flight only" bookings.
Q: How do I know I’m getting the best value?
A: We compare options across suppliers and explain the trade‑offs—like refund flexibility, inclusions, or travel credits—so you can choose what works best for you. Our goal is to maximize value, not just price.
Cancellations
Q: What happens if I need to cancel my trip?
A: Each travel provider (airline, hotel, cruise line, tour operator, etc.) has its own cancellation and refund policies. We’ll explain those rules at the time of booking so you know what to expect. Some services may be non‑refundable, while others may allow changes with a penalty or fee.
Q: Can Williams Travel Plus refund me directly?
A: No. Refunds are processed by the travel provider, not by us. We’ll help you submit the request and guide you through the process, but the provider makes the final decision.
Q: What if my trip is canceled by the airline or cruise line?
A: In those cases, the provider will issue credits, refunds, or rebooking options according to their policies. We’ll assist you in navigating those options, but we don’t control the outcome.
Q: Do you charge a cancellation fee?
A: Not always. Williams Travel Plus may charge a cancellation or change fee depending on the circumstances, but if we do, it will be disclosed to you at the time of cancellation or modification.
Q: Why might a cancellation fee apply?
A: Processing cancellations and changes requires administrative time and resources. A fee may apply to cover those costs, in addition to any penalties charged by travel providers.
Q: Will I know about the fee before I cancel?
A: Yes. If an Agency fee applies, we’ll let you know upfront when you request the cancellation or change.
Q: How do I know if my booking is refundable or credit‑only?
A: We’ll tell you at the time of booking if your reservation is refundable, non‑refundable, or eligible for credits. It’s important to review those terms before confirming. Refunds depend on the supplier’s policies. Some bookings are strictly non‑refundable, while others may allow partial refunds or credits. Many suppliers issue future travel credits instead. These credits are subject to expiration dates and restrictions set by the supplier.
Q: Who decides whether I get a refund or credit?
A: The travel provider (airline, cruise line, hotel, etc.) makes that decision. Williams Travel Plus will assist you in submitting requests and navigating the process, but the provider controls the outcome.
Q: Do credits expire?
A: Yes, most credits have expiration dates set by the supplier. We’ll let you know the validity period so you can plan accordingly.
Q: Can credits be transferred to another traveler?
A: Usually not. Credits are often limited to the original traveler(s) and may be restricted to specific destinations or travel dates.
Booking Requirements
Q: Why do I need to provide my legal name exactly as on my ID?
A: Airlines, cruise lines, and other providers require names to match government‑issued identification. Even small differences (like nicknames or missing middle names) can cause denied boarding or extra fees.
Q: Can Williams Travel Plus fix errors in my documents?
A: No. We can guide you, but it’s your responsibility to ensure your documents are accurate and valid.
Q: Do I need a REAL ID to fly within the U.S.?
A: Yes. Starting May 7, 2025, the Transportation Security Administration (TSA) requires all travelers 18 and older to present a REAL ID‑compliant driver’s license or identification card, or another acceptable form of ID (such as a valid passport) to board domestic flights. Without it, you will not be allowed through TSA security.
Q: What’s the difference between a regular driver’s license and a REAL ID?
A: A REAL ID has a star symbol on the top of the card. It meets federal security standards for identification. Regular licenses without the star will no longer be accepted for domestic air travel after the enforcement date.
Q: Do children need a REAL ID to fly domestically?
A: No. TSA does not require children under 18 to provide identification when traveling with an adult. However, airlines may have their own requirements, so check with your carrier.
Q: Can I use my passport instead of a REAL ID?
A: Yes. A valid U.S. passport or other TSA‑approved identification can be used in place of a REAL ID for domestic flights.
Q: Do I need a passport for all trips?
A: A valid passport is required for international travel. For domestic U.S. travel, a REAL ID or other government ID is sufficient. We’ll advise you on what documents are needed for your specific trip.
Q: Who is responsible for passports, visas, and other documents? A: Clients are solely responsible for obtaining and maintaining all required travel documents. We’ll advise you on requirements, but compliance rests with you.
Q: What happens if my documents are expired or invalid? A: Airlines, cruise lines, or border authorities may deny boarding or entry. Any resulting costs or losses are the Client’s responsibility.
Q: Does Williams Travel Plus help with documentation? A: Yes, we’ll guide you on requirements and provide resources, but you must secure and maintain your own valid documents.
Q: What happens if I miss a payment deadline?
A: Your reservation may be canceled automatically, deposits forfeited, or vendor penalties applied. We’ll always provide clear payment schedules so you know the deadlines in advance.
Insurance
Q: Why do I need travel insurance?
A: Travel insurance protects travelers against unexpected events—like cancellations, medical emergencies, or lost baggage—that could otherwise result in significant financial loss.
Q: What does travel insurance cover?
A: Coverage varies by provider, but common benefits include trip cancellation, trip interruption, emergency medical care, evacuation, baggage loss or delay, supplier default, and certain natural disasters.
Q: Do I have to buy insurance through Williams Travel Plus?
A: No. You may purchase insurance from any provider. We can recommend options that fit your trip, but the choice is yours.
Q: What if I don’t want insurance?
A: Clients who decline coverage must sign a Travel Insurance Waiver before the final payment deadline. By declining, you accept responsibility for any costs or losses.
Q: Who handles insurance claims?
A: Williams Travel Plus will file claims on your behalf as part of our services. We’ll assist with documentation, submission, and communication with the insurance provider to make the process as smooth as possible. Please note that all decisions regarding eligibility, reimbursement, or remedies are made solely by the insurance provider in accordance with their policy terms.
Q: Is insurance mandatory for all bookings?
A: No, but it is strongly recommended. Some destinations or suppliers may require proof of coverage for medical or evacuation services, and we’ll advise you if that applies to your trip.
Q: Can I cancel my trip for any reason and still be covered?
A: Standard travel insurance does not cover “cancel for any reason.” However, some providers offer Cancel For Any Reason (CFAR) coverage as an optional upgrade. If available, we’ll let you know and explain how it works for your trip.
Q: What is a “force majeure” event?
A: It refers to extraordinary circumstances beyond anyone’s control—such as natural disasters, pandemics, strikes, or government restrictions—that can disrupt travel plans.
Q: How can I protect myself against these risks?
A: We strongly recommend purchasing comprehensive travel insurance. Insurance can help cover cancellations, delays, or losses caused by force majeure events.
Health, Accessibility & Traveler Responsibilities
Q: What if I have mobility limitations, dietary restrictions, or other special needs?
A: Please let Williams Travel Plus know about any special requirements at the time of booking. We’ll do our best to communicate your needs to vendors, but availability depends on their policies.
Q: Can you guarantee accessibility or special services?
A: We cannot guarantee that every vendor or destination will be able to provide specific accommodations. It’s important that you confirm directly with vendors (for example, wheelchair access, dietary options, or medical support) before travel.
Q: Who covers the costs of special services?
A: Any extra costs for special accommodations are the responsibility of the traveler.
Q: Do I need to be medically fit to travel?
A: Yes. Travelers are responsible for making sure they are medically fit to travel and meet all vaccination, health, and safety requirements set by destinations, vendors, or government authorities.
Q: Should I talk to my doctor before traveling?
A: We strongly encourage you to consult with a medical professional before departure, especially if you have pre‑existing conditions, mobility limitations, or need special accommodations.
8 State Street
Oil City PA 16301
+1 (814) 677-1237
Hours: Mon - Fri 8:30AM - 4:30PM
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